Return and Exchange Policy

1. General Provisions

At kioscr.com, we are committed to ensuring your satisfaction with the products you purchase. This return and exchange policy applies to all home textile products purchased on our website, including curtains (Curtain), chair covers (Chair Covers), rectangular tablecloths (Rectangular Tablecloth), and round tablecloths (Round Tablecloth). It is designed to provide clear and specific guidance for customers in Europe and America.

2. Return Conditions

2.1 Time Limit

• You have the right to initiate a return request within 30 days after receiving the product. This period starts from the date when the product is successfully delivered to your designated shipping address. This time limit ensures that we can handle returns in a timely manner and is in line with the reasonable use and resale cycle of the product, which is in line with the consumption habits and business practices in the European and American markets.
• For customized products, if there are quality problems or if they are seriously inconsistent with your customization requirements, you can apply for a return within 15 days after receiving the product. However, you need to provide detailed proof of customization requirements and explanations and evidence of quality problems.

2.2 Product Status

• The returned product must be in its original state, including unused, unwashed, undamaged, and with all original labels and packaging intact. This helps us evaluate whether the product meets the return conditions and ensures that the product can be resold or properly disposed of. For example, chair covers should have no traces of being installed on chairs, tablecloths should have no stains or damages, and curtains should maintain their original folding and packaging states.
• If the product does not meet the above original state requirements when returned, we may deduct corresponding fees according to the degree of product damage or refuse to accept the return.

3. Exchange Conditions

3.1 Time and Product Status

• Exchange requests must be submitted within 30 days after receiving the product. The product must be in the same original state as the return conditions, unused, unwashed, undamaged, and with labels and packaging intact.
• You can apply for an exchange due to size, color, style, or quality issues. However, please note that if the size or style problem is due to your own incorrect choice, you need to bear the round-trip shipping costs of the product. If it is a quality problem or our shipping error, we will bear the shipping cost.

3.2 Special Circumstances

• For customized products, exchanges are generally not accepted unless there is a serious mistake in our customization process that causes the product to not meet your requirements. In this case, we will negotiate the specific details of the exchange with you, including the possible time required for re-customization and arrangements.

4. Return Process

4.1 Contact Customer Service

• If you wish to return a product, please first contact us through our website’s customer service channels. You can find the “Contact Us” page on kioscr.com and choose online customer service, email, or call our customer service hotline. Provide our customer service staff with your order number, product name, and return reason. Our customer service team will reply to your request within 2 working days and guide you through the subsequent steps.
• When communicating with customer service, please describe the product problem as detailed as possible, especially if it involves quality issues such as cracked seams on curtains, fabric defects on tablecloths, or size deviations on chair covers. This will help us handle your return request quickly and accurately.

4.2 Packaging and Shipping

• After obtaining our return authorization, please properly package the product in the original packaging or a suitable alternative packaging to ensure that the product will not be damaged during transportation. If the original packaging is lost or damaged, you are responsible for ensuring that suitable packaging materials are used to protect the product.
• You need to send the product back to our designated return address. We recommend that you use a trackable shipping method and keep the shipping receipt as any problems that occur during transportation will require you to provide relevant proof.

5. Refund Method

5.1 Refund through the Original Payment Method

• Once we receive and confirm that the product meets the return conditions, we will issue a refund through your original payment method. If you paid by credit card, the refund will be credited back to your original credit card account; if you used a third-party payment platform such as PayPal, the refund will be returned to the corresponding payment account. The refund processing time may vary depending on the payment institution, but we will start the refund process as soon as possible and usually complete it within 5 working days.
• For some payment methods, there may be certain processing delays or you may need to perform additional confirmation operations. For example, some banks may require additional verification of credit card refunds. We will do our best to assist you in resolving any possible issues to ensure a smooth refund.

5.2 Other Refund Situations

• If you used coupons, discount codes, or points when purchasing the product, the corresponding amount or points will be handled according to our promotion policy. If the returned product involves these discounts, it may lead to adjustments or invalidation of the discounts. We will communicate and explain this to you during the refund process.

6. Exchange Process

6.1 Submit Exchange Request

• If you need an exchange, please contact our customer service in the same way as in the return process and clearly state the product information you wish to exchange, including product name, size, color, style, and the reason for exchange. Our customer service team will review and process your request within 2 working days.

6.2 Product Shipping and Issuance of New Product

• After obtaining exchange approval, please send the product back to our designated address with the same packaging and shipping requirements as for returns. After we receive the returned product and confirm that it is correct, we will arrange for the issuance of a new product as soon as possible. The shipping time of the new product will depend on the product inventory situation, but we will do our best to shorten the waiting time to ensure that you receive the exchanged product as soon as possible. If the price of the new product is different from the original product, we will negotiate the handling method according to the price difference, such as making up the difference or refunding the excess amount.

7. Special Situations and Exceptions

7.1 Promotional Products

• For products purchased during certain promotional activities, the return and exchange policy may be subject to certain restrictions. We will clearly mark the relevant special return and exchange regulations on the promotional activity page. For example, during limited-time special offers or combination package promotions, some products may not support individual returns or exchanges, or returns may affect the validity of the entire promotional package’s discounts. Please carefully read the relevant promotional terms when purchasing such products.

7.2 Clearance Products

• The return and exchange policy for clearance products may be different. Generally, exchanges are not accepted for clearance products, and returns may be subject to stricter conditions, such as a shorter return time limit (15 days) or higher product status requirements. This is because clearance products usually have lower prices and limited quantities. We hope to ensure fair and reasonable handling of after-sales issues for such products while considering our inventory management and cost factors.

8. Dispute Resolution

If you have any disputes regarding our return and exchange policy or handling results, we will first try to resolve them through friendly negotiation. You can contact our customer service again and clearly explain your problem and expected solution. If negotiation fails to resolve the dispute, we will handle it in accordance with the applicable laws and regulations in Europe and America to ensure that your legal rights are protected. We value our good relationship with customers and are committed to resolving any possible issues in a fair and just manner.